General reservation conditions through the website www.hoteles-silken.com
The online reservation service is intended for booking your accommodation in one of the hotels in our chain. The use of this service will imply full and unconditional acceptance of each and every one of the general conditions contained in the latest updated version of these reservation conditions, or those you must accept for each specific accommodation.
Booking process:
To make a reservation through this site, you must follow the following steps:
1. Choice of destination / accommodation.
2. Enter the check-in and check-out dates. If you have one, enter a promotional code.
3. The available booking options at the designated establishment are displayed, type of room, number of people.
4. Once you have selected the room type and occupancy, you may proceed to choose any extras the establishment may offer you (breakfast, late check-out, parking, and other extras).
5. Once you decide to continue with the booking process, a summary of the selected options will be presented with details of the unit price and total amount including taxes.
6. You will also be informed of the hotel's payment and cancellation policy. Credit card details will be requested as a guarantee of the reservation, along with the option to send comments or extra requests you deem appropriate to forward to the establishment before your arrival.
7. The reservation process is completed by accepting the booking conditions.
8. Confirmation of the reservation will be sent via email. The mentioned email contains the information related to your booking and will serve as proof of the reservation.
The electronic document in which the reservation is formalized will be archived and may be accessible upon appropriate request. In any case, we recommend that you save the confirmation email of your reservation.
Languages:
The booking process can be carried out in Spanish, English, German, and French.
Price:
The prices shown on the website are expressed in euros and include 10% VAT. If applicable in the chosen destination, the corresponding tourist tax will be indicated.
Additional services:
Any additional services you want to include in your reservation will imply additional charges unless established as courtesy services. These additional services must be expressly accepted and, in each case, their cost will be indicated.
Advantages of booking directly through our website:
- Best Price Guaranteed.
• Free Modification.
• Payment at the hotel.
• Late Check Out (subject to hotel availability).
• Free Wifi.
Payment:
Payment for the accommodation will be made at the establishment itself.
During the booking process, credit card details (Visa, MasterCard, Diners Club, American Express, and Maestro) are required as a guarantee of the reservation.
Please note that guests must present the credit card used to make the reservation upon arrival at the hotel. If you are not the cardholder of the credit card used for the reservation, please contact the hotel before the deposit policy established in the reservation is executed.
Modification or cancellation policy:
During the booking process, you will be informed of the cancellation conditions.
Modifications that involve higher prices will require payment of the difference, and no refunds or compensations will be made in case of prices lower than the initial reservation price.
Right of withdrawal: In any case, please remember that for the contracting of accommodation services, the exercise of the right of withdrawal contemplated in Law 3/2014, General Law of Consumers and Users, does not apply.
Data protection: The data you provide during the booking process will be used to manage the indicated process and enable your stay at the chosen accommodation, as well as to contact you, and will be processed in accordance with the privacy policies.
Applicable law and competent jurisdiction: These Reservation Conditions / General conditions of contracting are governed by Spanish law. For the resolution of any dispute that may arise regarding the validity, execution, compliance, or total or partial termination of these conditions, if you are a consumer, the courts corresponding to your domicile will have jurisdiction.
The European Commission, pursuant to Art. 14.1 of Regulation (EU) 524/2013, provides an online dispute resolution platform for consumer matters available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their complaints through the online dispute resolution platform.
