HOTELES SILKEN, S.A.
N.I.F. A-60.850.500
Domiciled at Avenida Zabalgana 1, 01015 VITORIA (Álava).
Registered in the Mercantile Registry of Álava, Volume 1332, page 31, Sheet VI-12765, entry 17.
Contact details for direct communication with the company:
Avda. de Zabalgana 1
01015. Vitoria, Spain
Phone: +34 945 188 800
silken@hoteles-silken.com
Owner of the website http://www.hoteles-silken.com
1.- Purpose
1.1. In compliance with the obligations set forth in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), this document is made available to users with the intention of informing them about the terms of use of the site.
1.2. Any person who accesses this website and uses its services, or provides their data, assumes the role of user, committing to strict observance and compliance with the provisions contained herein, as well as any other applicable legal provisions.
1.3 These terms shall have an indefinite validity period and shall apply until a new version is published.
1.4 The provider reserves the right to modify any type of information that may appear on the website, without the obligation to notify or inform users of such changes, considering publication on the provider’s website as sufficient notice.
1.5 In this regard, periodic review of this legal notice is recommended.
1.6 The provider reserves the right to deny or restrict use and/or access to the website of any user who breaches these general conditions, without entitlement to any compensation or indemnity for such action.
2.- User obligations
2.1 The user shall be fully responsible for the confidential handling and proper safekeeping of the passwords they possess, preventing access by unauthorized third parties.
2.2 For the provision of certain services offered through this web portal, certain data is requested from the user. The purpose of this request is to enable the execution of the requested service under proper conditions. The user commits that the data provided is true, complete, and accurate, and also commits to notify the provider of any changes affecting such data as soon as possible to avoid problems caused by incorrect or outdated information.
3.- Disclaimer of liability
3.1 The provider:
a) Is exempt from any liability arising from the information published on its website, provided that such information has been manipulated or introduced by a third party unrelated to the provider.
b) Cannot guarantee that the use of the website and its services will comply with the law, these general conditions, morality, and public order; however, it will adopt the measures it deems appropriate at any given time to comply with applicable legislation.
c) Is not responsible for any damages or harm of any nature that may arise from incorrect, illegitimate, or unlawful use of the website or the services and content offered.
d) Reserves the right to prevent users from accessing and using the services of its website at any time and without prior notice in case of breach of the general and particular conditions of use or acts contrary to the law, morality, generally accepted good customs, and public order.
e) Reserves the right to modify this legal notice at any time, respecting users’ acquired rights. Any modification will be notified to users as soon as possible. Notification of the modification is considered made to the user by posting a new version of any of the legal texts on this web portal. Use of the web portal or acceptance of the corresponding legal texts after modification implies acceptance by the user.
f) Under no circumstances shall the provider be liable for moral damages, lost profits, and/or any direct or indirect damages that the user may suffer.
g) From the client’s website, it is possible to redirect to third-party website content. Since the provider cannot always control the contents introduced by third parties on their websites, it assumes no responsibility for such content. In any case, the provider states that it will immediately remove any content that may contravene national or international legislation, morality, or public order, immediately removing the redirection to such site and informing the competent authorities about the content in question.
h) This website has been reviewed and tested to function properly. In principle, it can guarantee correct operation 365 days a year, 24 hours a day. However, the provider cannot rule out circumstances such as programming errors, service interruptions for maintenance tasks, or events beyond its control such as force majeure, natural disasters, hacker or cracker actions, strikes, or similar circumstances that make access to the website impossible.
i) In any case, the user cannot claim financial compensation for such service interruptions.
4.- Reporting incidents.
If you have any incident related to our products and/or services, you may contact us at: silken@hoteles-silken.com.
5.- Intellectual and industrial property
5.1 The website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, designs, logos, text, and/or graphics are the property of the provider or, where applicable, it holds licenses or express authorization from the authors. All website contents are duly protected by intellectual and industrial property regulations.
5.2 Regardless of the intended purpose, total or partial reproduction, use, exploitation, distribution, and commercialization require prior written authorization from the provider in all cases. Any unauthorized use will be considered a serious infringement of the intellectual or industrial property rights of the author.
5.3 Designs, logos, text, and/or graphics belonging to third parties that may appear on the website belong to their respective owners, who are responsible for any possible disputes regarding them. In any case, the provider has express and prior authorization from them.
5.4 The user and/or visitor of the web portal agrees to respect these rights and, consequently, not to copy, reproduce, modify, distribute, transmit, publish, display, or represent any of the portal contents by means other than those enabled by the portal itself for this purpose, or those legitimately used on the Internet and previously expressly authorized in writing by the provider. Furthermore, the user agrees not to carry out any other activity that could infringe the intellectual property rights of the provider or other portal users.
5.5 To make any observations or comments regarding possible infringements of intellectual or industrial property rights, as well as about any of the website contents, you may contact us at the following email address: silken@hoteles-silken.com.
6.- Severability clause.
6.1.- The possible invalidity or ineffectiveness of one or more clauses of these general conditions, due to any cause, shall not determine the invalidity or ineffectiveness of the whole, which shall remain in force and effective for all other clauses.
7.- Governing law and jurisdiction
7.1.- The applicable law in case of dispute or conflict of interpretation of the terms that make up these Terms of Use, as well as any matter related to the services of the Portal, shall be Spanish law.
7.2.- For the resolution of any dispute arising from the use of the Portal and its services, the parties agree to submit to the jurisdiction of the courts and tribunals established unless otherwise provided by procedural and/or consumer and user protection regulations in case the party is a consumer. If this consideration does not apply, submission is agreed to the courts and tribunals of the city of Vitoria.
7.3. - Users are also informed that there is a dispute resolution platform created by the European Union and signed by Member States, which can be accessed via the following link http://ec.europa.eu/odr
