Given the uncertain situation in which we find ourselves, which is beyond our control, Silken Hotels is putting every mechanism in place to ensure you can book and plan your trips with complete peace of mind, with flexible policies for cancelling and changing bookings.
Silken is completely committed to all its hotels, customers, partners and employees, and all our efforts at this time are focused on repaying your trust and managing the current situation with a view to minimising its impact and offering our partners and customers the best alternatives that we can. All our actions at this time are based on the professionalism and responsibility required of a leading hotel chain.
We are all responsible for playing our part and doing everything within our power to ensure this situation is resolved as soon as possible. At Silken we are sure that together we will overcome these difficult times and emerge even stronger.
Silken is united with all its customers and partners in hoping that normality will soon return. Meanwhile we will be pooling all our efforts to ensure that, together, we can get through this crisis.
As soon as the authorities permit it, we will be back with all the dedication and optimism that is our trademark, to care for you and serve you as you deserve.