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  • A quality system is the best tool for a company’s internal organisation and to achieve excellence in all customer services.

    By applying an organised work system, the good will of a team is replaced by a consistent method, and we manage to clearly define, in writing, our way of doing things and organising ourselves. This method defines each person’s responsibility in carrying out their task, while at the same time encouraging continuous improvement, and consolidating process management.

    Due to this, and to the fact that we think of Quality as an integral part of business management, Silken Hotels is in the midst of a Quality management project which up until now has resulted in the certification of 6 of its hotels in ISO 9001:2008 and 2 of its hotels in Q 182001:2008.

      • Q, the mark of tourism quality

        Tourist products that comply with the required levels of Quality, as established by the Service Quality Standards, and assure to be working on their continuous improvement to fulfil the requirements of their clients at all times, are awarded the mark of Spanish Tourism Quality. The mark is managed by the Instituto para la Calidad Turística (ICTE). The characteristics of this Mark of Quality are the following: Prestigious, Distinguishing, Reliable and Rigorous.

        Certified hotels:

      • ISO 9001:2008 Certification of Quality

        ISO 9001:2008 Certification of Quality

        In order to achieve a Quality Management System that responds to the commitment to satisfy our clients, we base ourselves on the ISO Standard, which requires the following: emphasis on the satisfaction of clients, Satisfy both the clients’ requirements and the legal and regulatory requirements, personnel training, continuous improvement, commitment to the system, being competitive and emphasis on process management.

        Certified hotels:

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