Saturday, 6 April 2013 @ 12:05:07
I really liked this hotel. Beautiful building, the room are clean and good designed. All the personal speak good english and is kind. I spek italian and in the reception there were a girl really kind and sweet that speaks italian too. She helped us giving us good information (for instance in wich paella restaurant go). The breakfast is really good, there is a lot to eat. The rooftop with swimmingpool and sauna is beautiful, it's a pity that in this day was too much cold to swim. The position is good because in the centre. (10 minutes to Plaza de Catalunya) I really recommend this hotel.
We are very porud to know our service was up to par your expectations. We hope to welcome you back very son!
Saturday, 6 April 2013 @ 11:06:34
quite late check-in - and cold shower anything else fine..
Thank you for choosing our Hotel for your trip to Barcelona, thank you for your comments about your stay in our Hotel that help us to improve our service. We are very pleased to inform you that the small incidence with hot water was already solved.
We hope to see you back!
Monday, 1 April 2013 @ 01:30:05
Afternoon shift male desk agent - working at the front desk on Thursday and Friday, March 14 and 15, with blonde curly hair.
I left my wallet in a taxi; he was very helpful to me in making arrangements to pay our bill; providing breakfast when we departed at 3 AM. I appreciate his help - Thank You -
Friday, 22 March 2013 @ 14:57:53
Hotel location is excellent. Rooms are very average. Had to change my room as the first one allocated was like a rabbit hutch! very small.
Staff - reception (female) really needs customer service training - as does the VERY miserable bar tender.Had the barman been more friendly we would have stayed in the bar longer - you lost revenue on a number of occasions and i'm sure we are not the first people to experience this. Perhaps they should visit Dubai hotels to see what customer service is.
I think you staff forgot that your clients pay their salaries!
Monday, 25 February 2013 @ 16:06:33
See here the views of other customers after their stay at the hotel